Terms of service

MYSOUL WOODS — Terms of Service
Last Updated: April 26, 2026

This website is operated by MYSOUL GLOBAL TRADING [202603062644 (NS0319967-W)].
Throughout the site, the terms “we”, “us” and “our” refer to MYSOUL GLOBAL TRADING.

SECTION 1 — ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your place of residence.

You agree not to use our products for any illegal or unauthorized purpose.
Any breach of these Terms may result in immediate termination of service.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time for reasonable cause.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our prior written permission.

SECTION 3 — ACCURACY OF INFORMATION AND PRICING

Prices for our products are subject to change without notice.

We are not liable for any modification, price adjustment, suspension, or discontinuation of products or services.

SECTION 4 — PRODUCTS (NATURAL AGARWOOD DISCLAIMER)

Certain products may be available exclusively online.

Natural Variation
Agarwood is a natural organic material. Variations in color, grain, shape, and scent profile are inherent characteristics and are not considered defects.

Display Accuracy
We strive to display product colors and images as accurately as possible.
However, differences in device screens may result in slight variations.

SECTION 5 — SHIPPING AND CUSTOMS (DDU — DELIVERED DUTY UNPAID)

All international orders are shipped under Delivered Duty Unpaid (DDU) terms.

The customer acts as the Importer of Record.
Import duties, VAT, and related charges are the responsibility of the customer.

Customers are responsible for understanding and complying with their local import regulations.

We provide standard export documentation to assist with customs clearance.

If a shipment is held due to unpaid import duties or taxes, we will assist by providing the required documentation.
Failure to complete customs clearance may result in the shipment being returned, abandoned, or destroyed.

In cases where the shipment is returned to us, any refund will be processed after deducting all shipping costs, customs-related fees, and handling charges.
If the shipment is abandoned or destroyed, the order will not be eligible for a refund.

Delivery Risk
Risk of loss transfers to the customer upon confirmed delivery by the courier, as indicated by official tracking records.

For high-value shipments, a signature upon delivery may be required.

SECTION 6 — RETURNS AND REFUNDS

All returns and refund requests are governed by our Return & Refund Policy.

By completing a purchase, you acknowledge and agree to the conditions outlined in that policy, including inspection periods, verification procedures, and material integrity requirements.

SECTION 7 — LIMITATION OF LIABILITY

We do not guarantee that the service will be uninterrupted or error-free.

To the fullest extent permitted by law, MYSOUL GLOBAL TRADING shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or services.